Thank you for shopping with us at House of Nyeusi.
We do all that we can to hope you love your purchase(s). However, if you are not fully satisfied with the garments you have received, you may return them to us within 14 days of receipt. The garments must not be worn, altered or washed. They must be returned in their original condition, and accompanied by their original tags/packaging. Items returned damaged may be rejected and sent back to the customer at the discretion of House of Nyeusi.
A refund will be issued back to the original method of payment for the items returned. We require up to 10 business days of receiving the item at the House of Nyeusi warehouse. Financial institutions may require additional days to process the refund before the funds are returned to the account. You will receive notification from us once we have actioned a refund.
How to Return:
Simply complete the provided Returns Form stating the reason for the return and enclose within your package.
Please return your garments with a service that provides a tracking number (Royal Mail Tracked or Special Delivery are advised) and insurance as we are not responsible for delayed or lost packages. Send to the following address:
House of Nyeusi
160 City Road
Please ensure you retain your proof of postage.
Misplaced your Returns Form? Email us to get a copy via email.